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  /  Shipping Policy

SHIPPING POLICY :

As a consumer of products from Sepiastories, you agree to our shipping terms, conditions and policies.

SHIPPING OF PRODUCTS :

Sepia stories is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week except for Sunday & Public holidays.

All orders are processed from our workspace in Goa, India. Orders will be delivered to the shipping address mentioned at checkout.

To ensure that your order reaches you in good condition, in the shortest span of time, we ship nationally and internationally, through reputed courier agencies only. All Sepia stories orders are shipped door-to-door from our workspace in Goa, India to your provided shipping address.

ALL NATIONAL AND INTERNATIONAL ORDERS :

Processing the order normally takes 4-6 working days and then shipping takes 2 – 4 working days.

PRE-ORDERS :

Delivery time will be within 40 days basis availability of fabrics. Pls refer to shipping timeline for every style before placing the order.

We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out-of-stock item.

PROCESSING YOUR ORDER :

On placing your order, you will receive an email containing a summary of the order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. In case you need a garment by a particular date, please reach out to our team and inform us in advance at customer@sepiastories.in

SHIPPING CHARGES :

On placing your order, you will receive an email containing a summary of the order. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. In such cases, we will proactively reach out to you. In case you need a garment by a particular date, please reach out to our team and inform us in advance at customer@sepiastories.in

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

The shipping charge is specified separately for every product. For multiple products ordered, the system adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus, the delivery fee is calculated separately when a customer orders multiple products. Our prices Our prices are inclusive of all taxes except Octroi, if applicable in your region.

Shipping costs are non-refundable.

Shipping is free for domestic orders above 15,000 INR.

INTERNATIONAL SHIPPING :

We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges vary with the size. Your purchase will be shipped through a reliable courier partner. Please allow up to 3 weeks for your package to arrive. Some areas may take longer depending on customs.

DUTIES & TAXES FOR INTERNATIONAL ORDERS :

Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice by the shipping agent.

TRACKING PACKAGE :

Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.

NON-AVAILABILITY ON DELIVERY :

Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

MODES OF PAYMENT :

For shipping to India, we accept all major debit & credit cards (including Mastercard & Visa), Digital wallets (Pay TM, GPay, etc) UPI, Net Banking options across major banks and PayPal.

For all international transactions, we accept major Credit Cards (including Mastercard & Visa).

CANCELLATION :

Cancellation will only be accepted if your order has not been shipped. If you cancel your order before it has shipped, we will refund the entire amount.

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